{"id":8853,"date":"2025-08-01T05:00:38","date_gmt":"2025-08-01T09:00:38","guid":{"rendered":"https:\/\/gm-techlinkfrench.com\/?p=8853"},"modified":"2025-10-28T17:03:18","modified_gmt":"2025-10-28T21:03:18","slug":"conseils-pour-la-creation-de-cas-cx-connect","status":"publish","type":"post","link":"https:\/\/gm-techlinkfrench.com\/?p=8853","title":{"rendered":"Conseils pour la cr\u00e9ation de cas CX Connect"},"content":{"rendered":"<p style=\"font-weight: 400;\">La nouvelle plateforme CX Connect (\u00c9tats-Unis uniquement), le syst\u00e8me de gestion des cas destin\u00e9 aux concessionnaires qui remplace Dealer Self-Service (DSS) et Advisor Workbench\/Siebel, modifie la mani\u00e8re dont les techniciens g\u00e8rent tous les types de cas aupr\u00e8s du centre d&#8217;assistance technique (TAC) et du centre d&#8217;assistance \u00e0 la client\u00e8le Techline (TCSC) (Fig. 14).<\/p>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400; text-align: center;\"><strong><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-20298\" src=\"https:\/\/gm-techlink.com\/wp-content\/uploads\/2025\/08\/F14-CX-Tips-2-v2.jpg\" alt=\"\" width=\"740\" height=\"480\" \/>Fig. 14<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400;\">Le connecteur CX peut \u00eatre lanc\u00e9 par l&#8217;entremise du centre d&#8217;application sur Global Connect (Fig. 15).<\/p>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400; text-align: center;\"><strong><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-20297\" src=\"https:\/\/gm-techlink.com\/wp-content\/uploads\/2025\/08\/F15-CX-Tips-1-v2.png\" alt=\"\" width=\"740\" height=\"480\" \/>Fig. 15<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400;\"><strong>Cr\u00e9ation d&#8217;un cas<\/strong><\/p>\n<p style=\"font-weight: 400;\">Pour aider les techniciens \u00e0 cr\u00e9er un cas dans le nouveau syst\u00e8me, une aide \u00e0 la cr\u00e9ation de cas CX Connect a \u00e9t\u00e9 publi\u00e9e. Elle comprend des instructions \u00e9tape par \u00e9tape pour cr\u00e9er un cas, y compris la saisie des renseignements du v\u00e9hicule, achever les instructions du concessionnaire et remplir les champs d&#8217;\u00e9valuation.<\/p>\n<p style=\"font-weight: 400;\"><strong>CONSEIL : <\/strong>\u00a0veiller \u00e0 v\u00e9rifier les instructions du concessionnaire au sommet de la page de cr\u00e9ation du dossier pour s&#8217;assurer que tous les champs requis sont termin\u00e9s avant d&#8217;envoyer un cas.<\/p>\n<p style=\"font-weight: 400;\"><strong>Aide \u00e0 la connexion CX<\/strong><\/p>\n<p style=\"font-weight: 400;\">Un bref cours de formation en ligne est disponible sur la mani\u00e8re d&#8217;ouvrir un nouveau cas TAC en utilisant le CX Connect. Rechercher la vid\u00e9o Cours sur demande CX-WBT332-V dans le centre d&#8217;apprentissage.<\/p>\n<p style=\"font-weight: 400;\"><em>&#8211; Merci \u00e0 John Sauer<\/em><\/p>\n<p style=\"font-weight: 400;\">\n","protected":false},"excerpt":{"rendered":"<p>La nouvelle plateforme CX Connect (\u00c9tats-Unis uniquement), le syst\u00e8me de gestion des cas destin\u00e9 aux concessionnaires qui remplace Dealer Self-Service (DSS) et Advisor Workbench\/Siebel, modifie la mani\u00e8re dont les techniciens [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[81],"tags":[],"class_list":["post-8853","post","type-post","status-publish","format-standard","hentry","category-2025-august"],"_links":{"self":[{"href":"https:\/\/gm-techlinkfrench.com\/index.php?rest_route=\/wp\/v2\/posts\/8853","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gm-techlinkfrench.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gm-techlinkfrench.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gm-techlinkfrench.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gm-techlinkfrench.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=8853"}],"version-history":[{"count":2,"href":"https:\/\/gm-techlinkfrench.com\/index.php?rest_route=\/wp\/v2\/posts\/8853\/revisions"}],"predecessor-version":[{"id":8869,"href":"https:\/\/gm-techlinkfrench.com\/index.php?rest_route=\/wp\/v2\/posts\/8853\/revisions\/8869"}],"wp:attachment":[{"href":"https:\/\/gm-techlinkfrench.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=8853"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gm-techlinkfrench.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=8853"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gm-techlinkfrench.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=8853"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}