{"id":8888,"date":"2025-09-01T07:00:57","date_gmt":"2025-09-01T11:00:57","guid":{"rendered":"https:\/\/gm-techlinkfrench.com\/?p=8888"},"modified":"2025-11-19T10:34:49","modified_gmt":"2025-11-19T15:34:49","slug":"temps-de-reponse-du-carter-plus-rapide-dans-cx-connect","status":"publish","type":"post","link":"https:\/\/gm-techlinkfrench.com\/?p=8888","title":{"rendered":"Temps de r\u00e9ponse du carter plus rapide dans CX Connect"},"content":{"rendered":"<p style=\"font-weight: 400;\">Pour \u00e9viter toute attente du soutien technique dans le concessionnaire, avant de contacter le centre d&#8217;assistance \u00e0 la client\u00e8le GM (TAC) et le centre d&#8217;assistance \u00e0 la client\u00e8le Techline (TCSC) ainsi que d&#8217;autres \u00e9quipes de soutien \u00e0 le concessionnaire (DBC\/Partech\/PAC\/GMPSC), les techniciens et le personnel des autres d\u00e9partements d&#8217;entretien (aux \u00c9.-U. uniquement) doivent ouvrir un dossier d&#8217;assistance dans CX Connect (Fig. 1)<\/p>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400; text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-20380\" src=\"https:\/\/gm-techlink.com\/wp-content\/uploads\/2025\/09\/F01-Faster-case-2.jpg\" alt=\"\" width=\"740\" height=\"480\" \/><strong>Fig. 1<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400;\">Acc\u00e9der \u00e0 CX Connect en utilisant le centre d&#8217;applications dans Global Connect et s\u00e9lectionner Launch (Lancer) (Fig. 2). La plupart des cas d&#8217;assistance peuvent \u00eatre r\u00e9solus dans le syst\u00e8me sans avoir besoin d&#8217;appeler pour r\u00e9soudre les probl\u00e8mes plus rapidement.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400; text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-20379\" src=\"https:\/\/gm-techlink.com\/wp-content\/uploads\/2025\/09\/F02-Faster-case-1.jpg\" alt=\"\" width=\"740\" height=\"480\" \/><strong>Fig. 2<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400;\">Pour en apprendre plus sur la cr\u00e9ation d&#8217;un cas dans le nouveau syst\u00e8me, voir l&#8217;aide au travail CX Connect Case Creation Help (Aide \u00e0 la cr\u00e9ation de cas CX Connect). Elle comprend des instructions \u00e9tape par \u00e9tape pour cr\u00e9er un cas, y compris l&#8217;entr\u00e9e des informations du v\u00e9hicule, l&#8217;ex\u00e9cution des instructions du concessionnaire et le remplissage des champs d&#8217;\u00e9valuation.<\/p>\n<p style=\"font-weight: 400;\"><strong>CONSEIL :<\/strong> un bref cours de formation en ligne est disponible sur la mani\u00e8re d&#8217;ouvrir un nouveau cas TAC en utilisant le CX Connect. Rechercher la vid\u00e9o Cours sur demande CX-WBT332-V dans le centre d&#8217;apprentissage.<\/p>\n<p style=\"font-weight: 400;\">Si une assistance t\u00e9l\u00e9phonique est toujours n\u00e9cessaire apr\u00e8s avoir cr\u00e9\u00e9 un cas CX Connect, s&#8217;assurer de disposer du num\u00e9ro de cas \u00e0 port\u00e9e de main pour le prochain conseiller disponible lors de l&#8217;appel.<\/p>\n<p style=\"font-weight: 400;\"><em>&#8211; Merci \u00e0 John Sauer<\/em><\/p>\n<p style=\"font-weight: 400;\">\n","protected":false},"excerpt":{"rendered":"<p>Pour \u00e9viter toute attente du soutien technique dans le concessionnaire, avant de contacter le centre d&#8217;assistance \u00e0 la client\u00e8le GM (TAC) et le centre d&#8217;assistance \u00e0 la client\u00e8le Techline (TCSC) [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[82],"tags":[],"class_list":["post-8888","post","type-post","status-publish","format-standard","hentry","category-2025-september"],"_links":{"self":[{"href":"https:\/\/gm-techlinkfrench.com\/index.php?rest_route=\/wp\/v2\/posts\/8888","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gm-techlinkfrench.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gm-techlinkfrench.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gm-techlinkfrench.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gm-techlinkfrench.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=8888"}],"version-history":[{"count":2,"href":"https:\/\/gm-techlinkfrench.com\/index.php?rest_route=\/wp\/v2\/posts\/8888\/revisions"}],"predecessor-version":[{"id":8890,"href":"https:\/\/gm-techlinkfrench.com\/index.php?rest_route=\/wp\/v2\/posts\/8888\/revisions\/8890"}],"wp:attachment":[{"href":"https:\/\/gm-techlinkfrench.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=8888"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gm-techlinkfrench.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=8888"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gm-techlinkfrench.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=8888"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}