{"id":8929,"date":"2025-10-01T09:00:04","date_gmt":"2025-10-01T13:00:04","guid":{"rendered":"https:\/\/gm-techlinkfrench.com\/?p=8929"},"modified":"2025-11-26T10:04:52","modified_gmt":"2025-11-26T15:04:52","slug":"rechercher-les-solutions-du-tac-dans-cx-connect","status":"publish","type":"post","link":"https:\/\/gm-techlinkfrench.com\/?p=8929","title":{"rendered":"Rechercher les solutions du TAC dans CX Connect"},"content":{"rendered":"<p style=\"font-weight: 400;\">Les solutions du TAC sont maintenant disponibles dans le centre de connaissances CX Connect. Comment acc\u00e9der et rechercher la base de donn\u00e9es des solutions.<\/p>\n<p style=\"font-weight: 400;\"><strong>Acc\u00e8s aux solutions du TAC<\/strong><\/p>\n<ol>\n<li>Pour acc\u00e9der aux solutions du concessionnaire, naviguer vers l&#8217;onglet <strong>Knowledge Hub<\/strong> (Centre de connaissances) dans la barre de navigation (Fig. 10).<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400; text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-20442\" src=\"https:\/\/gm-techlink.com\/wp-content\/uploads\/2025\/10\/F10-Res-1.png\" alt=\"\" width=\"740\" height=\"480\" \/><strong>Fig. 10<\/strong><\/p>\n<p>&nbsp;<\/p>\n<ol start=\"2\">\n<li>Dans le <strong>Knowledge Hub<\/strong> (Centre de connaissances), s\u00e9lectionner <strong>Dealer Service<\/strong> (Entretien du concessionnaire) (Fig. 11)<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400; text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-20443\" src=\"https:\/\/gm-techlink.com\/wp-content\/uploads\/2025\/10\/F11-Res-2.png\" alt=\"\" width=\"879\" height=\"571\" \/><strong>Fig. 11<\/strong><\/p>\n<p>&nbsp;<\/p>\n<ol start=\"3\">\n<li>Sur la page <strong>Dealer Service<\/strong> (Entretien du concessionnaire), s\u00e9lectionner le menu d\u00e9roulant sous <strong>Knowledge<\/strong>(Connaissances) et s\u00e9lectionner <strong>Dealer Service <\/strong>(Entretien du concessionnaire) ou <strong>TAC Resolutions<\/strong>(Solutions du TAC) (Fig. 12).<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400; text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-20444\" src=\"https:\/\/gm-techlink.com\/wp-content\/uploads\/2025\/10\/F12-Res-3.png\" alt=\"\" width=\"740\" height=\"480\" \/><strong>Fig. 12<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400;\"><strong>Remarque : <\/strong>\u00a0Vous pouvez rechercher des solutions dans la liste <strong>Dealer Service<\/strong> (Entretien du concessionnaire) ou <strong>TAC Resolutions<\/strong> (Solutions du TAC).<\/p>\n<ol start=\"4\">\n<li>Vous pouvez maintenant rechercher des solutions dans la barre de recherche <strong>Search<\/strong> (Fig. 13).<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400; text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-20445\" src=\"https:\/\/gm-techlink.com\/wp-content\/uploads\/2025\/10\/F13-Res-4.png\" alt=\"\" width=\"740\" height=\"480\" \/><strong>Fig. 13<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400;\">Les solutions utilisent des mots-cl\u00e9s pour aider \u00e0 localiser rapidement les articles ad\u00e9quats. Rechercher ce qui suit pour aider \u00e0 raffiner les r\u00e9sultats :<\/p>\n<ul>\n<li>Ann\u00e9e de fabrication<\/li>\n<li>Marque<\/li>\n<li>Mod\u00e8le<\/li>\n<li>Sympt\u00f4me ou probl\u00e8me<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\"><strong>Renseignements suppl\u00e9mentaires<\/strong><\/p>\n<p style=\"font-weight: 400;\">Pour plus d&#8217;aide, utiliser CX Connect, se reporter \u00e0 <a href=\"https:\/\/gm-techlink.com\/wp-content\/uploads\/2025\/08\/CX-Connect-Case-Creation-Help-Tips-2.0.pdf\"><strong>CX Connect Case Creation Help<\/strong><\/a> (Aide \u00e0 la cr\u00e9ation d&#8217;un cas CX Connect). Il comprend des instructions d&#8217;\u00e9tape par \u00e9tape pour cr\u00e9er un dossier, y compris l&#8217;entr\u00e9e dans l&#8217;information du v\u00e9hicule, l&#8217;ex\u00e9cution des instructions du concessionnaire et le remplissage des champs d&#8217;\u00e9valuation, ainsi que des conseils sur la mani\u00e8re de joindre des fichiers et d&#8217;autres renseignements.<\/p>\n<p style=\"font-weight: 400;\"><em>&#8211; Merci \u00e0 John Sauer<\/em><\/p>\n<p style=\"font-weight: 400;\">\n","protected":false},"excerpt":{"rendered":"<p>Les solutions du TAC sont maintenant disponibles dans le centre de connaissances CX Connect. Comment acc\u00e9der et rechercher la base de donn\u00e9es des solutions. Acc\u00e8s aux solutions du TAC Pour [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[83],"tags":[],"class_list":["post-8929","post","type-post","status-publish","format-standard","hentry","category-2025-october"],"_links":{"self":[{"href":"https:\/\/gm-techlinkfrench.com\/index.php?rest_route=\/wp\/v2\/posts\/8929","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gm-techlinkfrench.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gm-techlinkfrench.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gm-techlinkfrench.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gm-techlinkfrench.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=8929"}],"version-history":[{"count":2,"href":"https:\/\/gm-techlinkfrench.com\/index.php?rest_route=\/wp\/v2\/posts\/8929\/revisions"}],"predecessor-version":[{"id":8931,"href":"https:\/\/gm-techlinkfrench.com\/index.php?rest_route=\/wp\/v2\/posts\/8929\/revisions\/8931"}],"wp:attachment":[{"href":"https:\/\/gm-techlinkfrench.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=8929"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gm-techlinkfrench.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=8929"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gm-techlinkfrench.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=8929"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}