{"id":9470,"date":"2026-07-12T15:31:39","date_gmt":"2026-07-12T19:31:39","guid":{"rendered":"https:\/\/gm-techlinkfrench.com\/?p=9470"},"modified":"2026-08-12T15:32:41","modified_gmt":"2026-08-12T19:32:41","slug":"lassistance-telephonique-tac-et-tcsc-exigera-desormais-un-numero-de-dossier-cx-connect","status":"publish","type":"post","link":"https:\/\/gm-techlinkfrench.com\/?p=9470","title":{"rendered":"L&#8217;assistance t\u00e9l\u00e9phonique TAC et TCSC exigera d\u00e9sormais un num\u00e9ro de dossier CX Connect"},"content":{"rendered":"<p>Le syst\u00e8me de gestion des dossiers CX Connect (\u00c9tats-Unis uniquement) aide le Centre d&#8217;assistance technique GM (TAC) et le Centre d&#8217;assistance client Techline (TCSC) \u00e0 accompagner les techniciens dans le diagnostic et les r\u00e9parations au sein des concessions. Des r\u00e9sultats de tests aux journaux de session, en passant par les photographies et autres documents, CX Connect joue un r\u00f4le essentiel dans la gestion de l&#8217;ensemble des ressources techniques li\u00e9es \u00e0 un dossier (Fig. 4).<\/p>\n<p><strong>\u00c0 compter du 26 ao\u00fbt 2026, afin de faciliter la gestion et le suivi de chaque dossier, un num\u00e9ro de dossier CX Connect sera obligatoire pour contacter les \u00e9quipes TAC et TCSC en vue d&#8217;obtenir une assistance t\u00e9l\u00e9phonique. <\/strong><\/p>\n<p>Pour ouvrir et g\u00e9rer un dossier, se rendre dans l&#8217;application CX Connect, accessible depuis le centre d&#8217;applications de Global Connect.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-9472\" src=\"https:\/\/gm-techlinkfrench.com\/wp-content\/uploads\/2026\/08\/F04-CX-Tips-2.jpg\" alt=\"\" width=\"740\" height=\"480\" srcset=\"https:\/\/gm-techlinkfrench.com\/wp-content\/uploads\/2026\/08\/F04-CX-Tips-2.jpg 740w, https:\/\/gm-techlinkfrench.com\/wp-content\/uploads\/2026\/08\/F04-CX-Tips-2-300x195.jpg 300w, https:\/\/gm-techlinkfrench.com\/wp-content\/uploads\/2026\/08\/F04-CX-Tips-2-200x130.jpg 200w\" sizes=\"auto, (max-width: 740px) 100vw, 740px\" \/><\/p>\n<p style=\"text-align: center;\"><strong>Fig. 4<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Cr\u00e9ation d&#8217;un cas<\/strong><\/p>\n<p>Pour aider les techniciens \u00e0 cr\u00e9er un dossier CX Connect, consulter l&#8217;aide \u00e0 la cr\u00e9ation de dossier CX Connect (Fig. 5). Elle comprend des instructions \u00e9tape par \u00e9tape pour cr\u00e9er un dossier, y compris la saisie des renseignements du v\u00e9hicule, achever les instructions du concessionnaire et remplir les champs d&#8217;\u00e9valuation.<\/p>\n<p><strong>CONSEIL : <\/strong>\u00a0veiller \u00e0 v\u00e9rifier les instructions du concessionnaire au sommet de la page de cr\u00e9ation du dossier pour s&#8217;assurer que tous les champs requis sont termin\u00e9s avant d&#8217;envoyer un cas.<\/p>\n<p style=\"text-align: center;\">\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-9471\" src=\"https:\/\/gm-techlinkfrench.com\/wp-content\/uploads\/2026\/08\/F05-CX-Tips-3.jpg\" alt=\"\" width=\"938\" height=\"836\" srcset=\"https:\/\/gm-techlinkfrench.com\/wp-content\/uploads\/2026\/08\/F05-CX-Tips-3.jpg 938w, https:\/\/gm-techlinkfrench.com\/wp-content\/uploads\/2026\/08\/F05-CX-Tips-3-300x267.jpg 300w, https:\/\/gm-techlinkfrench.com\/wp-content\/uploads\/2026\/08\/F05-CX-Tips-3-768x684.jpg 768w, https:\/\/gm-techlinkfrench.com\/wp-content\/uploads\/2026\/08\/F05-CX-Tips-3-780x695.jpg 780w\" sizes=\"auto, (max-width: 938px) 100vw, 938px\" \/><\/p>\n<p style=\"text-align: center;\"><strong>Fig. 5<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Aide \u00e0 la connexion CX<\/strong><\/p>\n<p>Un bref cours de formation en ligne est aussi disponible sur la mani\u00e8re d&#8217;ouvrir un nouveau dossier TAC en utilisant le CX Connect. Rechercher la vid\u00e9o Cours sur demande CX-WBT332-V dans le centre d&#8217;apprentissage.<\/p>\n<p>&nbsp;<\/p>\n<p><em>&#8211; Merci \u00e0 John Sauer<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le syst\u00e8me de gestion des dossiers CX Connect (\u00c9tats-Unis uniquement) aide le Centre d&#8217;assistance technique GM (TAC) et le Centre d&#8217;assistance client Techline (TCSC) \u00e0 accompagner les techniciens dans le [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[92],"tags":[],"class_list":["post-9470","post","type-post","status-publish","format-standard","hentry","category-2026-july"],"_links":{"self":[{"href":"https:\/\/gm-techlinkfrench.com\/index.php?rest_route=\/wp\/v2\/posts\/9470","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gm-techlinkfrench.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gm-techlinkfrench.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gm-techlinkfrench.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gm-techlinkfrench.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=9470"}],"version-history":[{"count":1,"href":"https:\/\/gm-techlinkfrench.com\/index.php?rest_route=\/wp\/v2\/posts\/9470\/revisions"}],"predecessor-version":[{"id":9473,"href":"https:\/\/gm-techlinkfrench.com\/index.php?rest_route=\/wp\/v2\/posts\/9470\/revisions\/9473"}],"wp:attachment":[{"href":"https:\/\/gm-techlinkfrench.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=9470"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gm-techlinkfrench.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=9470"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gm-techlinkfrench.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=9470"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}